Frequently Asked Questions

The Challenge

add remove

What is Run to Zero?

Run 95 km this July for every person in Australia who dies from a heart attack, one every 95 minutes 

Challenge yourself to run your km counter down to zero before the month ends. Challenge your friends, family or workmates to run with you. Whatever your pace, you’ll get fit, have fun and join a community running to save lives from heart attacks. 

add remove

Who can participate in Run to Zero?

Anyone can take part in Run to Zero, whether you’re new to running or an experienced runner. Not a runner? You can step it out instead.

add remove

Where is Run to Zero?

You can do Run to Zero anywhere, from your local park or walking track to your favourite stretch of coastline!

add remove

When Is Run to Zero?

The challenge runs from 1 – 31 July. You can choose to run it in a day, pound it out in a week or run it in a month-long commitment.

add remove

Can I join after the challenge has started?

Yes, you can join after the challenge starts, but the earlier you sign up, the sooner you can start clocking down your kms.

add remove

I've had a heart event, is Run to Zero safe?

If you have heart disease, or if you’ve suffered a heart attack, it’s normal to worry about how physical activity might impact your health. Chat to your GP about your goals and concerns and take a slow and steady approach based on their advice.  

Teams

add remove

Can I join a team?

You can join a team by clicking on the ‘Join us’ button on their fundraising page.

add remove

Can I create a team after I've registered?

Yes. Log in to your Run to Zero account and head to your dashboard. From here, select ‘create a team’ and follow the prompts.

add remove

Can I invite people to join my team?

Here are the three best ways to invite family, friends and colleagues to join your team: 

  • Share your team page and ask people to sign up by clicking the ‘Join us’
  • On your team dashboard, select ‘my team’ and then ‘my team members’. Follow the prompts on this page to send people an email invite to join your team.
  • Go to the ‘share and invite’ section on your dashboard and follow the prompts.
add remove

I have injured myself, is there another way I can support? 

Yes, you can keep supporting through fundraising and staying connected via the Facebook group. It’s important that you do what’s best for your health, so make sure you follow any medical advice about your injury. 
add remove

Do I have to run? 

No! You’re welcome to walk or move the 95km in a way that suits your level of fitness.  

Your account

add remove

How do I reset my password?

If you can’t log into your fundraising page, there may be an issue with your password. To reset your password, click ‘Login’ and select ‘Forget password’.

Fundraising

add remove

How can people donate?

Ask your friends and family to donate directly to your fundraising page. That way the money will come to the Heart Foundation automatically, and they will receive a tax receipt instantly. If you’ve been given cash, you can donate the money to your fundraising page on their behalf using a credit or debit card.

add remove

How can employers match my funds raised?

The simplest way is for them to donate via your fundraising page. We can also provide an invoice or bank details. Get in touch via email to runtozero@heartfoundation.org.au and we will arrange these for you.
add remove

Is there a minimum fundraising target? 

No, but we strongly encourage you to aim for $250. We understand that fundraising can be daunting, but we’re here to support you every step of the way with tips, tricks and ideas.  
add remove

Can people make an anonymous donation? 

Yes, when making a donation, you can select ‘I'd like to remain anonymous to the fundraiser’. This way we can still send you your receipt, but your name will not appear on the fundraising page. 
add remove

Do you have any tools to help me with my fundraising?

When you register for Run to Zero you’ll gain access to loads of fundraising tips and downloadable resources, like social media tiles, and posters. All these resources are designed to help you raise money, thank your sponsors and share your progress.

add remove

Are donations tax deductible? 

All donations over $2 are tax deductible. When you make your donation, a receipt will be emailed to you. 
add remove

Can I add a cash donation?

Yes. You can add a cash donation in three easy steps;

  1. Log into your Run to Zero account and go to your dashboard
  2. Select the ‘My donations’ button
  3. Click ‘Add cash donations’.

You can then follow the prompts to add the cash to your page using your credit or debit card.

add remove

How can I change my fundraising goal? 

If you hit your fundraising target before 31 July, consider increasing your target! Simply log in to your fundraising page, click on ‘Edit My Page’ and update your fundraising target. 

add remove

Will individuals receive a donation receipt?

Yes, if you make your donation online you will be emailed a receipt afterwards. If you don’t receive your receipt, please email runtozero@heartfoundation.org.au

add remove

Where do the funds go?

When you sign up for Run to Zero and ask friends and family to sponsor you, you’ll be making a meaningful difference to your own heart health, as well as the hearts of others. Your funds will help support lifesaving research that could transform heart disease diagnosis and treatment.

add remove

Can I thank my donors? 

Absolutely. Once you sign in to your Run to Zero dashboard, you’ll have access to loads of free resources such as email templates and social media assets that you can use to thank your donors. 

You can also choose to send thank you messages directly from your dashboard to clicking ‘my donations’ and following the prompts. 

add remove

When will fundraising close? 

Fundraising will close on 31 August. 

Facebook Fundraiser

add remove

What is a Facebook fundraiser? 

A Facebook fundraiser is a fundraising feature available through your Run to Zero dashboard. 

It will help turbocharge your fundraising by creating a linked Facebook fundraiser to your Run to Zero fundraising page, allowing your friends and family to make a donation to you while they scroll social media! 

The best part? It only takes a few clicks to set up and the additional donations you receive via Facebook will be added to your Run to Zero fundraising page. Please note, it may take a couple of hours for Facebook donations to appear on your Run to Zero page, so if you don’t see them immediately, check back later. 

When you create a Facebook fundraiser through your Run to Zero dashboard, you’ll get a new Facebook page that acts like a Facebook group. 

The page allows you to share your Run to Zero fundraiser with your friends, tell people why you’re taking part, provide updates to your supporters, and ask for donations. You can also personalize your Facebook fundraiser by editing the post, updating your fundraising goal, and changing the cover photo. Remember, your fundraising goal won’t automatically transfer from your Run to Zero page to your Facebook fundraiser, but you can easily update it directly on Facebook by clicking ‘edit’ on the goal tab. 

If you set up a Facebook fundraiser directly through Facebook rather than your Run to Zero dashboard, it will not be linked to your fundraising page. In this case, we recommend deleting the unlinked Facebook fundraiser and creating one through your Run to Zero dashboard to ensure donations sync correctly.

add remove

How do I create a Facebook fundraiser? 

A Facebook fundraiser can be set up in just a few clicks. 

  1. Log in to your Run to Zero dashboard. 
  1. Click the blue button prompting you to “Create a Facebook Fundraiser.” 
  1. Follow the prompts and a fundraiser will be created and shared on your Facebook page. 
  1. Once your Facebook fundraiser is created, review the page to ensure your fundraising goal, cover photo, and description are accurate. You can personalize your fundraiser by editing these details directly on Facebook. 
  1. Invite friends and family to support your fundraiser by using the blue ‘invite’ button at the top of your Facebook fundraiser page. 
  1. Share updates, photos, and messages of thanks on your Facebook fundraiser to keep supporters engaged. 

If you set up a Facebook fundraiser directly through Facebook, it will not be linked to your Run to Zero fundraising page. If you have done this, we suggest you delete the unlinked fundraiser and follow the above steps to ensure donations sync correctly. 

Remember, donations made through Facebook may take a couple of hours to appear on your Run to Zero fundraising page. If you don’t see them immediately, check back later. Also, your fundraising goal won’t automatically transfer from your Run to Zero page to your Facebook fundraiser, so be sure to update it manually if needed. 

 

add remove

How can I personalise my Facebook fundraiser? 

In addition to editing your post, updating your fundraising goal, and changing your cover photo, here are a few more tips to help you personalise your Facebook fundraising page for even greater impact: 

  • Share Your Story: Write a personal message about why you’re participating in Run to Zero and what the cause means to you. Authentic stories help your supporters connect with your mission. 
  • Add Regular Updates: Keep your supporters engaged by posting updates on your progress, training milestones, or fundraising achievements. This keeps your page active and encourages more donations. 
  • Upload Photos and Videos: Personal photos, such as training snapshots or event day pictures, add a personal touch. Videos explaining your motivation or thanking donors also make your fundraiser more engaging. 
  • Tag and Thank Donors: Publicly thanking donors (with their permission) by tagging them in posts or comments shows appreciation and encourages others to give. 
  • Use Facebook Stories: Share quick updates or countdowns in your Facebook Stories to reach friends who may not see your regular posts. 
  • Pin Important Posts: Pin your fundraiser or key updates to the top of your Facebook page so they’re easily visible to visitors. 
  • Set Milestones: Announce fundraising milestones—like reaching 50% of your goal—to celebrate progress and maintain momentum. 
  • Customize Your Fundraiser Description: Edit the description section to highlight your goals, the impact of donations, and any specific challenges you’re taking on. 
  • Invite Friends and Family: Use the invite button to directly encourage your network to join and share your fundraiser, expanding its reach. 

Personalising your Facebook fundraiser not only helps tell your story but also inspires friends and family to support your cause.

add remove

I’ve just received a donation on my Facebook fundraiser. Why has my fundraising total not been updated on my Run to Zero page? 

It can take a couple of hours for a donation on your Facebook fundraiser to how up on your Run to Zero page. We suggest checking back later and your donation should be there. 
add remove

How do I share my Facebook fundraiser with my friends? 

The easiest way is using the blue ‘invite’ button at the top of your Facebook fundraiser page. This will directly invite your friends to support you. 
add remove

Why is my fundraising goal different on my Facebook fundraiser? 

Your fundraising goal won’t be brought across to your Facebook fundraiser but don’t worry, it’s easy to update!  

Just follow these steps:  

  1. Click ‘edit’ in the top right-hand corner of the goal tab on your Facebook fundraiser.  
  2. Change the fundraising goal in the left-hand panel.  
  3. Done! 
add remove

Why can’t I see all Run to Zero donations on my Facebook fundraiser? 

Your Facebook fundraiser will only show donations that have been made via Facebook, and only those that have come through since creating the page. 

Because of this, donations made through your Run to Zero page won’t show on your Facebook fundraiser. 

We recommend looking to your Run to Zero page as the primary source of information on your fundraising efforts. 

Additionally, Facebook and Run to Zero are separate platforms, and they do not automatically sync donation data. This means that: 

  • Only donations made directly through your Facebook fundraiser are displayed on your Facebook fundraising page. 
  • Donations made on your Run to Zero fundraising page (or through other channels, like cash or check) will not appear on Facebook. 
  • If someone donates via the Facebook “Donate” button added to a regular post (instead of your fundraiser), those donations may also not be linked to your Run to Zero total or shown on your Facebook fundraiser page. 

If you want your supporters to see the full picture of your fundraising progress—including all donations from every source—always refer them to your Run to Zero fundraising page, which provides the most up-to-date and comprehensive total. 

If you have any questions about specific donations or syncing issues, you can reach out to the Run to Zero support team for further assistance. 

add remove

Can my team have a Facebook fundraiser? 

Unfortunately, not. You can only create a Facebook fundraiser for your individual Run to Zero page.
add remove

I’ve already created a Facebook fundraiser for Run to Zero, will those funds now be included in my dashboard? 

Any existing Facebook fundraisers won't be linked to your Run to Zero page, so these donations won’t show up on your Run to Zero dashboard.   

If you would like to receive donations through Facebook, we recommend clicking the blue ‘Create a Facebook fundraiser’ link on your Run to Zero dashboard. 

add remove

Is this the same as adding a donate button to my post on Facebook? 

No. When sharing an update on Facebook, some users will receive a prompt to add a “Donate” button to their post. The Facebook “Donate” button takes donations through a different third-party, so they won’t appear on your Run to Zero fundraising page. 

We recommend sharing your Run to Zero fundraiser on Facebook by either:  

  1. Creating a Facebook fundraiser by clicking the link on your Run to Zero dashboard.   
  2. Sharing the link to your Run to Zero page on Facebook and collecting donations there.   
add remove

I’ve shared my fundraising page on Facebook and prompted me to add a donate button to my post? 

We don’t recommend using Facebook’s ‘Donate’ button to raise funds for Run to Zero as we can’t link donations back to your Run to Zero fundraising page or be counted towards your fundraising total.  

If you’ve already used the button in a Facebook post, we suggest that you delete the post, as this is the only way to remove the Facebook ‘donate’ button.  

If you would like to raise money for Run to Zero on Facebook, we suggest:  

  1. Creating a Facebook fundraiser by clicking the link on your Run to Zero dashboard.   
  2. Sharing the link to your Run to Zero page on Facebook and collecting donations there.   
add remove

I’ve accidentally deleted my Facebook fundraiser and can’t seem to share another one from my page. Can you help? 

Unfortunately, not. If you delete your Run to Zero Facebook fundraiser, you can’t create another one.   

To continue fundraising on Facebook, we suggest sharing the link to your Run to Zero fundraising page, so your contacts can make a donation there. 

add remove

don’t want a Facebook fundraiser on my personal page anymore, how can I delete it? 

You will need to first delete the fundraiser itself to be able to delete your post attached to it. Note that if you delete your Facebook fundraiser, you’ll be unable to create another one. 

Fitness Activity

add remove

How do I log my kms?

You can log your kilometres manually   
  • Log in to your online fundraising page and head to the ‘My Fitness Activity’ to record your activity.   
add remove

What happens if I forget to track my 95km? 

You can manually add kilometres in two simple steps. First, log in to your fundraising page and select ‘MyFitness Activity. Then under ‘Add activity’, enter the date and distance. Your additional kilometres will then appear on your fundraising page. 
add remove

What if I don’t finish my 95km? 

That’s ok! Just do your best to count down your kilometres by the end of July. 
add remove

Can I start tracking kilometres before 1 July? 

Yes! You can connect your fitness device and start tracking your kilometres as soon as you sign up. But these training kilometres will be cleared on 31 June, the day before Run for Heart starts.  
add remove

What happens to kilometres logged before July? 

Your training kilometres will be cleared by 31 June, the day before the Run for Heart challenge starts on 1 July. 
add remove

Can I change my distance goal? 

Yes, you can set a distance goal that suits you. Setting a goal that is personally challenging will make others more likely to support you. 

Simply, log in to your Run For Heart account and head to your dashboard. Scroll down to your fitness milestone bar where you’ll see an ‘update my fitness goal’ button. Follow the prompts to change your goal – don't forget to click save at the bottom of the page when you are done. 

add remove

Can I use my Apple of Samsung watch to log kms? 

Yes, you can. Simply download one of the following fitness apps onto your watch:  

  • Mapmyfitness 
  • Strava  

Once the app is downloaded, log in and accept the permission request to access your data. If you’ve connected your fundraising page to your preferred app you will be set up and ready to go. If you haven’t connected your fundraising page yet, follow the instructions here. 

Please note some older devices may not allow you to download your preferred fitness app. Refer to the Samsung or Apple support websites for assistance. 

Prizes

add remove

Where will competition winners be announced?

All competition winners will be listed on the terms and conditions page.

add remove

Where can I find the terms and conditions? 

All terms and conditions for competitions and rewards are on the terms and conditions page.

#ourcause

Follow us on our socials for the latest news!